Managing Food Allergens: How to Protect Your Food Business

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In the bustling world of food business, where flavours dance and aromas ignite our senses, a more pressing challenge demands our unwavering attention: allergies. 

Food allergens are a significant concern in the food industry, with more and more individuals experiencing adverse reactions to certain foods. As a food business owner, protecting the safety and well-being of your customers is imperative and should always be your number one priority.

In this blog, we will take you on a journey to unlock the secrets of safeguarding your food business in the face of allergies, from the traditional brick-and-mortar establishment to the thriving dark kitchen market and online takeout realms.

This blog post will provide you with essential insights and actionable steps to protect your food business from potential allergy-related issues. By implementing effective measures in your commercial kitchen and raising awareness, you can ensure a safe dining experience for all patrons.

Understand the Common Food Allergens

Begin by familiarising yourself with the most common food allergens. These include peanuts, tree nuts, milk, eggs, fish, shellfish, soy, wheat, and certain food additives. Educate your staff about these allergens and provide them with detailed information about the ingredients used in your menu items.

Accurate Ingredient Labelling

Maintain accurate ingredient labelling for all your food products. Clearly list potential allergens and highlight them to ensure that customers can easily identify them. Be diligent in storing food and updating labels whenever there are changes in your recipes or suppliers.

Train and Educate Your Staff

Provide comprehensive training to your restaurant staff regarding food allergies, cross-contamination risks, and proper handling of allergenic ingredients. Teach them about the symptoms of allergic reactions and how to respond promptly and appropriately in case of an emergency. Regularly update their knowledge to stay informed about any new allergen-related developments.

Implement Stringent Cross-Contamination Prevention Measures

Preventing cross-contamination is crucial in protecting individuals with food allergies. Some key steps include:

  • Separate storage and preparation areas for allergenic ingredients.
  • Dedicated equipment and utensils for allergy-free preparations.
  • Proper kitchen cleaning and sanitation procedures to prevent cross-contact.
  • Clear guidelines for handling and storing allergenic ingredients to avoid accidental mixing or contamination.

Offer Clear and Detailed Menu Information

Provide comprehensive menu information to help customers make informed decisions. Clearly identify dishes that contain common allergens and consider offering allergen-free options. Include a disclaimer stating that while efforts are made to accommodate dietary restrictions, there is still a risk of cross-contamination.

Communicate with Customers

Encourage customers to inform your staff about any food allergies or dietary restrictions when placing their orders. Train your staff to ask about allergies proactively and take them seriously. Maintain open lines of communication to address any concerns or questions customers may have.

Online Menu Customisation

Offering an online platform for ordering food gives you an advantage in catering to customers with specific allergies or dietary restrictions. Provide options for customising orders, allowing customers to omit allergenic ingredients or make special requests. Clearly communicate how customers can customise their orders to ensure their safety.

Prominent Allergen Information on Online Platforms

Ensure that your online or mobile ordering platform prominently displays allergen information for each menu item. This allows customers to easily identify allergens and make informed decisions when placing their orders. Make allergen information easily accessible by providing filters or a separate section dedicated to allergens.

Allergen-Specific Ordering Alerts

Implement a system that allows customers to flag their allergen requirements during the online ordering process. This can be in the form of a checkbox or a specific field where customers can highlight their allergies. Ensure that these alerts are communicated to the kitchen staff, so they can take extra precautions when preparing the order.

Special Packaging for Allergen-Free Orders

When preparing orders that are free from specific allergens, use distinct packaging or labels to differentiate them from regular orders. This helps to avoid mix-ups and reduces the risk of cross-contamination during the delivery process.

Delivery Instructions for Allergen Management

Encourage customers to provide delivery instructions related to allergen management. For example, they can request separate packaging or ask for specific handling instructions to ensure their safety. Communicate these instructions to your delivery personnel, so they can follow them carefully.

Collaborate with Delivery Partners

If you are partnering with third-party delivery services, ensure that they understand the importance of allergen management. Communicate your expectations regarding handling and delivering orders with allergen considerations. Regularly evaluate and communicate with your delivery partners to maintain consistency in allergen-safe practices.

Customer Allergen Information Database

Consider implementing a system where you can store customer allergen information securely. This allows repeat customers to easily access their previously saved preferences and reduces the risk of errors or omissions when placing orders.

Regular Staff Training and Communication

With the nature of online food brands, it’s crucial to maintain strong communication and training practices even in a remote environment. Conduct regular virtual training sessions for staff to reinforce allergen awareness, cross-contamination prevention, and proper handling techniques. Utilise digital channels, such as chat groups or email newsletters, to share important updates, reminders, and new information regarding allergies.

Collaboration with Suppliers

Work closely with your suppliers to ensure they provide accurate allergen information for the ingredients they provide. Regularly review their certifications and allergen handling practices to maintain a reliable supply chain.

Regular Audits and Reviews

Conduct regular audits and reviews of your allergy management procedures. This includes checking ingredient labels, verifying staff training records, and assessing the effectiveness of your preventive measures. Stay up-to-date with relevant regulations and guidelines to ensure compliance.

Protecting your food business from allergen-related incidents requires a comprehensive approach that encompasses staff training, clear communication, meticulous ingredient labelling, and stringent cross-contamination prevention measures. 

By prioritising the safety of your customers, you not only safeguard their well-being but also build trust and loyalty within your community. Implementing the guidelines outlined in this blog post will set you on the path to creating a safe and inclusive dining environment for all.


Are you ready to take the next step towards ensuring a hygienic and allergy-conscious environment for your food business? We invite you to experience firsthand the exceptional facilities we offer at Dephna. Book a viewing at one of our state-of-the-art, fully equipped commercial kitchens in London, designed to meet the highest standards of cleanliness and efficiency.

Take a personal tour of our hygienic kitchens today! View our London kitchen locations and contact our friendly team at to book your viewing.

Discover how Dephna can be your trusted partner in creating a safe and thriving food business where both taste and protection reign supreme.

by Dephna

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